Four disciplines. Shipped together.
An engagement isn't a single deliverable. It's four disciplines moving at once — agent engineering, operations design, evaluation, and team enablement — each with their own loops, all converging on the same rail.
Agent Engineering
Production agents with typed tools, structured memory, and human approval gates where the cost of error is real.
What this looks like in practice: classification rails that route work to the right operator, capture-to-cash pipelines that pull signal from Calendar / Drive / Gmail, document extraction with validators on every field, voice-driven intake that hands off cleanly to a human for confirmation. We pick model and provider based on the workload, not the brand.
Operations Design
Lifecycle maps, SLAs, and explicit handoffs. The unglamorous work that decides whether automation sticks.
What this looks like in practice: turning a tribal Slack thread into a tracked queue with owners, naming the approval gates, drafting the rollback path, defining what "done" means for each work-item type. The agent only ships if the operations design around it ships first.
Evaluation & Safety
Golden sets, regression harnesses, and shadow-mode rollout before a single customer sees a response.
What this looks like in practice: a golden set sized to the workflow (typically 100–500 representative cases), automated regression on every prompt or tool change, shadow-mode logs reconciled against operator decisions, monitoring dashboards for drift after go-live. We don't ship without a kill switch.
Team Enablement
Playbooks, not dependencies. Your operators learn to prompt, debug, and evolve the system themselves.
What this looks like in practice: hands-on training sessions for the people who'll run the rail day-to-day, written runbooks for the failure modes we anticipate, a debugging playbook for the ones we don't, and an explicit handover checklist. The goal: by Day 90, you don't need us.
Artifacts, not access. You own the build.
Every engagement leaves a defined set of artifacts in your repos and your accounts. Not a vendor portal we can switch off.
- Deployed agents and orchestration in your cloud accounts
- Eval harness wired into your CI
- Golden set, versioned in your repo
- Operations design doc, SLA spec, escalation criteria
- Runbooks for known failure modes; debugging playbook for the rest
- Training session recording and slides
- Monitoring dashboards in your observability stack
We work in your stack.
We don't sell a platform. We don't have a SaaS to upsell. We build inside the tools your team can already operate on Monday morning.
Postgres or DynamoDB. Vercel or Cloud Run or your kubernetes cluster. OpenAI or Anthropic or Bedrock. n8n or Temporal or a cron job. The right answer is whatever your team will still be running in two years — not the most fashionable thing on the market this quarter.